Ticket refunds

Changes to Refunds

For all purchases made from 1st April 2026, you must request a refund of flexible, walk-up tickets prior to 23:59 the day before ticket validity starts. Learn more

Automatic online refunds for tickets purchased from TrainSplit.

You can use this service to:

Refund unused flexible tickets
Refund unused advance tickets, for which a replacement ticket (for the same journey as the originals) has already been purchased through us. More info.

Booking details

Please enter your booking details below for the journey you want to refund.